We WON in the British Travel Awards!

8th December 2022

We’re delighted to announce that we’re now the ‘Best Small Company for UK Holiday Home Rentals’. Thank you to everyone who voted.

On 29th November our MD Andy attended the British Travel Awards in Battersea, London, where we came away with the prestigious title of Best Small Company for UK Holiday Home Rentals.

Voted for by guests, the British Travel Awards hosts the largest consumer poll for leisure travel in the world, to determine the best holiday companies in the industry.

It was clear from the feedback given that the exceptional service we offer before, during and after a holiday is one of the many reasons our guests love staying with us. After all, 53% of our bookings come from repeat customers, a testament to our dedication towards our guests and owners.

Here are some of the things we do to enhance our guests’ experience, and ultimately drive bookings for our owners….

  • We look after guests before, during and after their stay.
  • We have a hands-on maintenance team who react as and when issues arise.
  • We have procedures in place to minimise disruption and create a fantastic first impression. 
  • We have a fantastic team of housekeepers and property management services.
  • In a fast-moving digital world, we made the decision to move our printed guest directories to a digital table that sits in all of our properties for guest use.
  • We’re working to receive our Certified B Corporation status. 
  • We come from humble beginnings, and we are a local, family-owned agency which cares  for its guests and owners. 
  • We help our guests with everything from being locked out to helping navigate road works, and from dropping off an extra towel to returning the teddy bear that was left behind. 
  • We look after our owners with always-there support, covering health and safety and compliance, pricing and occupancy guidance, décor and furnishings or any other aspect of holiday letting. 

We’re delighted that our dedication has been recognised and can’t wait to continue letting your properties to provide guests the freedom that staying footsteps from the beach brings.

Btaawards Reach 278 (1)

Following the event, Andy our MD said: “The ability to enjoy a holiday with precious time spent with friends and family has a heightened sense of importance now more than ever. By putting ourselves in our guests’ shoes, whilst delivering an exceptional service for our owners, we help them to experience that special beach feeling, with every touch point tailored to create the coastal elation we know so well.

“As ever, I’m very proud of the team and what we continue to deliver in quality and service both internally and for our owner family. These awards recognise our hard work and continued growth in the industry.”

Andy and the Beach Retreats team

Find out more about letting your property with us.