MENU
OUR FIVE STEPS TO CUSTOMER SATISFACTION
OUR WINNING CUSTOMER SATISFACTION FORMULA
1. Before your guests arrive, we’ll contact them to
make sure they have everything they need to get their
holiday off to a smooth start – from easy-to-follow
directions to where to collect the keys.
2. As well as ensuring an immaculate space greets
your guests, we’ll provide them with a welcome pack
and bespoke house book – packed with inspiring insider
secrets about your sanctuary and its nearest beach.
3. The morning after they’ve settled in, we’ll check to
see if everything’s up to scratch – setting the tone for
a relaxing and revitalising retreat.
4. If any issues should arise during their stay, we’re
only a phone call away. From broadband glitches
to broken appliances, our 24/7 emergency contact
number means we can swiftly and efficiently solve
any problems.
5. Finally, following their stay, we’ll ask for feedback
on property cleanliness, condition and services, so
we can keep meeting – and exceeding – guests’
expectations, time and time again.