Reservations and Customer Services Coordinator

Why you should join our team

Excellent career prospects in an ever expanding organisation

Fantastic staff discounts on hotel room rates, treatments and meals at our three restaurants

28 holiday days each year (Pro rata)

Free surf lessons and hire at the Extreme Academy

Annual staff party

Free breakfast

Contributory pension scheme

Beach Retreats are a holiday letting agency specialising in contemporary self- catering properties on some of Cornwall’s finest beaches.
Due to continued growth we are looking to recruit a Reservations and Customer Services Co-ordinator to join our team in the administration of the day to day reservations and customer facing services and provide marketing and project support.

Key Responsibilities:

To carry out the customer-facing service for Beach Retreats, specifically:
Handling bookings and enquiries:
Answering enquiries by phone and e-mail and live chat.
Process bookings over the phone and online.
Amend and manage cancellations, security deposits and outstanding balances.
Participate in the on-call rota for out of hours cover.
Liaise with guests and owners to deal with and resolve guest complaints and damage claims.
Provide arrival information to the respective property management companies.
Visit new and existing properties for familiarisation.
Collate and respond to guest feedback as well as analysis to help improve the guest experience.
Maintain accurate records of queries, feedback and complaints.
Other admin tasks within the department such as end of day reconciliation.
Taking ownership of projects to deliver better services to guests and owners.
Organising journalist stays.

Essential or Desirable experience


English & Maths GCSE Grade A-C (or equivalent)
Experience in a customer service role.
Working knowledge or qualifications in computer programmes including Word, Excel, Outlook and confidence in using technology on a daily basis.
Able to work weekends (Saturdays) on a regular basis.
Full clean valid driving licence.


Previous work experience within a Hospitality environment.
Key Skills required
Good interpersonal skills.
Excellent communication skills
Attention to detail and ability to maintain accurate records.
Ability to work on own initiative as well as part of a team.
Confidence in dealing with guests and owners positively
Ability to write clearly and concisely
Ability to work in a sometimes busy and noisy environment

If you think that you fill the above requirements, please apply now, by sending your CV/Covering Letter to [email protected] or write to Zoe Wilkinson, Beach Retreats, On The Beach, Watergate Bay, Cornwall, TR8 4AA.