YOUR PERSONAL PROPERTY PARTNER
As the proud sister business of Watergate Bay Hotel, we know spotless when we see it. So, from the Wi-Fi speed to the wrinkle-free Egyptian cotton bedding, we’ll ensure your space exceeds expectations, every time. From changeovers and pre-arrival checks, to being on call for your guests and carrying out winter maintenance, we’ll ensure every area of your holiday let runs smoothly.
Our property services provide a solution for every situation in your holiday let. So you can kickback and enjoy complete peace-of-mind.
Our guests rate our property cleanliness 96%.
SUPER SMOOTH CHANGEOVERS
To achieve that ‘first-ever guest’ feel when a visitor walks through the door, we:
Never use agencies or outsource our changeovers and cleaning.
Recruit, employ and train every one of our housekeeping staff, allowing us to uphold our rigorous standards.
Assign your place a dedicated housekeeping team and property supervisor, who’ll get to know every nook of your retreat.
Provide mid-stay cleans for longer breaks and deep-cleans over the winter months.
Always ask our property supervisors to carry out a thorough post-changeover, pre-arrival check of your place.
So you can relax in the knowledge that the key will be in the safe, the doors locked, the heating set, the towels fluffy and the welcome pack waiting.
LOOKING AFTER YOUR GUESTS
Looking after your guests is just as important as looking after your home when managing a top-end holiday let.
Our discerning guests demand flawless service – and we’re experts at catering for their needs throughout their holiday experience. We know how precious holiday time is, so we create an amazing place to stay in special surroundings.
Before your guests arrive, we contact them to make sure they have directions and key collection information, and find out if there’s anything else they need to get their holiday off to a smooth start. As well as ensuring they arrive to an immaculate home, we provide a welcome pack and bespoke house book, sharing in-depth information about your property, local beaches, places to eat, and things to do in the surrounding area.
The morning after they’ve settled into their Beach Retreat, we check-in to see if everything is up to scratch and that they have everything they need for the perfect holiday. If anything should go wrong during their stay, we have a 24/7 emergency contact number, so we can swiftly and efficiently rectify any problems – from broadband glitches to broken appliances.
Finally, following their stay, we ask for feedback on the property cleanliness, condition and services, so we can keep meeting – and exceeding – guests’ expectations, time and time again.
Striving to be the perfect hosts, we put guests at the heart of our service.
WHERE WE PROPERTY MANAGE
We currently provide our property management service in the following areas of Cornwall:
- Carbis Bay and St Ives
- Portreath, Porthtowan and St. Agnes
- Newquay, Porth, Fistral, Crantock and Holywell Bay
- Watergate Bay and Mawgan Porth
- Rock and Polzeath
- Bude and Whitsand Bay