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THE ANSWERS TO YOUR QUESTIONS

We want you to have a great holiday with Beach Retreats so here are a few key points to help you: Bookings can be made either on-line or by calling the Beach Retreats reservations team on 01637 861005. We are open Monday to Friday 9.00am to 6.00pm, Saturday 9.00am to 5.00pm, closed Sundays.

  • Reserving a property

    To make a booking, a deposit is required. This is 1/3 of the total rental price. The balance is payable eight weeks before arrival. If you are arriving within eight weeks, the full amount is due at the time of booking.

  • I need to make some arrangements before I book

    If you have found the perfect property, but need to book time off from work, or check with other members of your party before committing, we can hold a property for you for 48 hours. This can be done via email or telephone.

  • Payment

    Use a credit card, debit card or cheque to pay for your stay. There is no charge to pay by credit card, but sorry, we don't accept AMEX.

  • Prices

    Prices are listed on the relevant property description and include all charges for gas, electricity, bedding and towels. All prices shown include a non-refundable £60 booking fee, which is payable with the deposit. Please remember to bring your own beach towels and linen for travel cots as these are not provided.

  • Dogs

    Dogs are welcome at some properties and this is indicated on the property description with an additional fee per dog, per stay, payable at the time of booking. Please ensure that you clear up after your dog and do not let your dog enter bedrooms or sit on furniture. Please keep your dog on a lead in public areas.

  • Short Breaks

    Most properties offer short breaks outside school holidays with a flexible arrival date. The minimum stay duration is three nights.

  • What is the cautionary deposit and damage waiver?

    Some owners request a cautionary deposit when booking their property. This will be included in the property description and will be confirmed to you by our reservations team. The deposit is to cover any losses, breakages or damage that occurs during your stay and any additional cleaning costs that may be incurred by the owner, as a result of your stay. It will be returned to you if everything is left spick and span. It is your responsibility to check the equipment in the property when you arrive and notify the housekeeper of any anomalies to prevent any confusion once you have left. Alternatively you choose the damage waiver, a one-off amount to offset any cost due to accidental damage. This option is shown in the online checkout. You can read more in section 9 of the booking terms.

  • What information is provided during my holiday?

    Ahead of your stay, you will receive access to your personalised digital guest guide. This contains lost of information about your holiday home, access and usage information, as well as lots of local restaurants, beach bars and cafes, attractions, activities, events and inspiration for your stay.

  • What can we expect in a Beach Retreats Property?

    Each of our properties are different but most owners will provide a welcome pack with some supplies of tea, coffee, milk and sugar for your arrival and often this is extended to some toiletries.

  • Why do you need to know the number and composition of the party when booking?

    Please ensure that you let us know how many will be staying in the property during the holiday so that adequate linen can be provided and in case of any emergencies. It is helpful to have the names of all the people in the group provided when booking. Some owners also have preferences on the types of groups and ages that can be accepted in their property. Please check with our reservations team when booking for full details.

  • What happens if I need to cancel my holiday?

    We advise that all guests take out insurance against cancellation of the holiday as the deposit is non-refundable. An option purchase this is available when booking online via our partner.

  • What time can we arrive and depart?

    The time at which property will be available for your arrival is shown on the confirmation letter – usually it is 4.30pm. Check out is at 10.00am on the day of departure.

  • Where do I collect the keys?

    This is detailed in the confirmation letter you will receive after paying for your holiday.

  • Is linen provided?

    Bedding and towels for each of the guests booked to stay in the property is provided. Please ensure that the correct number of guests is confirmed with the Beach Retreats reservations team prior to your stay, to ensure that you have enough linen and bedding. Please note that linen for travel cots is not provided. Beach towels are not provided so please remember to bring your own.

  • Who manages the properties?

    The owner appoints a property manager to clean the property and be available to resolve any problems during the stay.

  • Who do we contact if we have a problem during the holiday?

    Please contact the property manager at the earliest possible opportunity. Their details are shown on your confirmation letter and in the property.

  • What happens if I have a complaint?

    Please contact Beach Retreats at the earliest opportunity.

  • Can we give feedback?

    We value feedback from our guests and will send you a request to complete an online questionnaire following your stay.

  • Grocery delivery service

    We’ve tried to think of everything, which is why, for example, most of our properties have surf showers and lockable storage for surfboards and wetsuits. It’s also why you can pre-order your groceries via Cornwall Food Box and have them packed in your fridge, to make your arrival a little smoother. Details are in the guest guide. Tip - arrange delivery after your arrival time to ensure you can take delivery.

  • What if I special requirements?

    If you have any special requirements such as mobility issues, please talk to our reservations team to help you find your ideal holiday property.