9th October 2023
A few days after our guests depart we send them an email encouraging them complete our post stay survey. We share the individual results with you, our owners as they come in.
As summer is drawing to a close we have taken a look back at the feedback and our average scores for the months of June, July and August. We thought you might like to see some of the monthly averages across the whole portfolio too.
We have seen lots of wonderful comments and high scores, so the guests seemed to have enjoyed a lovely summer in Cornwall.
Ease of booking and helpfulness
Would you return
Our booking and return scores are reflected in the comments too:
“Beach Retreats were brilliant from the booking, communication leading up to the stay and while we were on holiday. We couldn’t be happier with them as a company.”
“We had a couple of minor issues, but these were rectified quickly by the manager at Beach Retreats, who was very helpful and always available to assist. Looking forward to going back!”
“This was our second stay with Beach Retreats, wouldn’t use anyone else now!”
“Fantastic customer service from Beach Retreats! Thank you – we have booked several properties with you and hope to do so again soon!”
How did these guests’ book?
On our website
Booked online but after they discussed options with the reservations team
Over the phone or by email with our reservations team
A few of our favourite comments:
“A beautiful beach side property, decorated in a contemporary style with good facilities. The surf store and outdoor shower are great for when you come up from the beach.”
“The property was immaculate and in a great location. Although the weather was against us we had a great stay. The Beach Retreats staff were great in responding to our queries. Highly recommend this property and Beach Retreats”
“The property is all about the view and location. When you first walk in and see the view it is simply stunning. The apartment was modern, clean and well presented. It was a delight to sit on the balcony in the evening with a glass of wine and watch the sunset and the surfers, we loved it.”
“We thoroughly enjoyed our stay. The property was equipped with everything we could possibly need, beautifully decorated, furnished and clean. We particularly appreciated all the information held on the tablet.”
“This property is a wonderful quirky little cottage in the perfect location in the heart of the village. There is a glorious little suntrap of a patio at the rear of the property. Perfect for relaxing and safe for dogs as it is enclosed.”
“A lovely property, right on the southwest coast path. It is approximately a 1km walk down hill to the beach at Perranporth (so uphill on the way back!). The living room and balcony have an amazing view. The recommended food delivery service was excellent, and food all unpacked on our arrival.”
“We absolutely loved the house. The decor of the property was beautiful with a lovely seaside theme – furnishings, pictures, candles and shelves of books. The view from the balcony was amazing and we spent most nights star gazing whilst sipping champagne and cocktails! The only thing missing in the kitchen was an oven glove. The bedrooms were beautifully decorated with very comfortable beds and all the photos on the website do the property justice. The garden was enclosed and great for us and for the children to run around and play. We were also delighted to find so many things to play with in the shed/storage container, we even used the dingy one day and had lots of fun on the beach. We spent most days on Crantock Beach which is just a 10 minute walk away and the weather was stunning too. The utility with washer and dryer was an excellent facility and meant we came home with very little washing to do. Overall, a stunning property and we thank you for having us to stay!!”
“Amazing – we have been this property in Watergate Bay four times. It’s a fab location, especially for the beach! The house itself is lovely, comfortable and fully equipped with everything you need and more! The kids love the TV, Xbox, and surround sound system. I enjoy sitting on the patio with my wine in the evening looking at the sea view!”
“The property was lovely, and in a great position and a good layout, it was fitted to a high quality and was very comfortable in the double rooms, It is very bright & airy, we would definitely recommend it to anyone wanting a quality house, in the perfect position in Padstow & the excellent parking facilities were very appreciated.”
“We’ve been booking through Beach Retreats for the last five or six years and the proprieties are always really clean and well equipped, excellent value and in great locations. This year our property in Porth was perfect and the property manager James was extremely helpful.”
“The property was an excellent base for our family week in Cornwall. The kitchen, lounge and garden areas work really well for a large group. We appreciated the high quality beds and accommodation, the location is brilliant, being able to walk to the beach and Berryfields for afternoon tea was lovely. We would have liked a barbecue and garden umbrella as the weather was lovely & hot.”
And finally, our guests get the opportunity to tell us ‘the best thing about the property they stayed in’. The most popular answers are always location or view. But comfy beds and lounge furniture also heavily dominate – our guests love a good night’s sleep!