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FAQS

We want you to have a great holiday with Beach Retreats so here are a few key points to help you:-

What is the cautionary deposit? Some owners request a cautionary deposit when booking their property. This will be included in the property description and will be confirmed to you by our reservations team. The deposit is to cover any losses, breakages or damage that occurs during your stay and any additional cleaning costs that may be incurred by the owner, as a result of your stay. It will be returned to you if everything is left spick and span. It is your responsibility to check the equipment in the property when you arrive and notify the housekeeper of any anomalies to prevent any confusion once you have left.

What information is provided during my holiday? We ask each owner to provide Beach Retreat properties with handy information such as local shops, attractions, emergency numbers and suggestions of places to eat in the area. The local tourist information centre will be able to provide more suggestions.

What can we expect in a Beach Retreats Property? Each of our properties are different but most owners will provide a welcome pack with some supplies of tea, coffee, milk and sugar for your arrival and often this is extended to some toiletries. However, we advise that you contact the servicing agent whose details are provided in your final confirmation from our reservations team. Make the most of the great local produce available by ordering a food hamper to be delivered during your stay from Trevilley Farm or Bre Pen Farm. For more information on local producers visit Cornwall Taste of the West.

What equipment is provided in the property? We ask owners to provide all the essential equipment that will help to make your holiday enjoyable. Please let us know if there you have any ideas of things that you would like to have provided.

Are pets welcome? Many of our properties do accept dogs and this will be highlighted in the individual property description. A £20 charge will be made to cover the additional cleaning cost of having a dog in the property and this will be taken at the time of booking. Please do not let your dogs sit on the furniture or enter the bedrooms and ensure that you clear up after dog at all times. Please keep your dog on a lead in public areas.

Why do you need to know the number and composition of the party when booking? please ensure that you let us know how many will be staying in the property during the holiday so that adequate linen can be provided and in case of any emergencies. It is helpful to have the names of all the people in the group provided when booking. Some owners also have preferences on the types of groups and ages that can be accepted in their property. Please check with our reservations team when booking for full details.

Who manages the properties? We manage the properties on behalf of private owners. If for any reason, the owner or contractor employed by the owner to resolve any problems is unable to deal with the matter, then we will do what we can to ensure that it is resolved to your satisfaction.

Who do we contact if we have a problem during the holiday? Details of your contact in the case of any queries or problems will be provided to you before you arrive and also at the property. Please contact this number in the case of any difficulties.

Can we give feedback? We value feedback from our guests and will send you a request to complete an online questionnaire following your stay.

Is linen provided? Bedding and towels for each of the guests booked to stay in the property is provided. Please ensure that the correct number of guests is confirmed with the Beach Retreats reservations team prior to your stay, to ensure that you have enough linen and bedding. Please note that cot linen is only provided for Cosy Cottages. Beach towels are not provided so please remember to bring your own.

What time can we arrive and depart? The arrival day for your property is listed in the individual property description and check in is 4pm. Instructions for the collection of keys will be confirmed to you in advance of your stay. Check out is 10am on the day of departure.

What happens if I need to cancel my holiday? We advise that all guests take out insurance against cancellation of the holiday as the deposit is non-refundable. Full details of the cancellation policy are available here

What about parking at the property? Details of the parking arrangements for your property will be provided for each property. Further details are provided at the property.

What if I have special requirements? If you have any special requirements such as mobility issues, please talk to our reservations team to help you find your ideal holiday property.